Shipping and Delivery information
This should include all the relevant information and questions you have about Shipping. If this does not answer your question, email us at email@example.com or the contact page here
All Returns info/FAQ are below shipping prices - scroll down to see them.
What are your typical shipping times?
We ship orders Monday - Friday, we will often dispatch orders the same day if ordered before 12pm. If not we will dispatch next working day. You will be notified via email when your order is fulfilled. We use Royal Mail as our chosen courier. We do not ship orders on weekends or UK bank Holidays.
What if I need to change my shipping address on the order?
If you have made a mistake on the order form by putting in the wrong address, contact us immediately, so we can send the item to right address. If the order has been shipped, there is nothing we can do. It will be returned to us. You will be required to pay £3.50. If you do not pay this, we will cancel your order. Your money will be refunded.
We have given estimate dates of when to expect your order from dispatch, not from order date.
UK Shipping prices:
Non Tracked £1.50 – (letter box sized items)
These include single balms and butters up to 30ml / other accessories.
Tracked 48 - 3-5 working days –£4.00 – for Orders under £5.99.
Tracked 48 - £3.00– for Orders value from £6 to 19.99
Tracked 48 - FREE for orders value £20+
Tracked 24 - £5.00 - for orders up to £19.99
Tracked 24 - £3.00 - for orders value from £20.00 – 29.99
Tracked 24 - FREE - for orders value over £30
Europe Shipping prices:
Europe Tracked and Signed- 3-7 working days - £11.50.
US/ Canada prices:
USA/Canada- Tracked and Signed - 7-14 working Days - £18.00
We do not work on weekends or bank holidays. All orders during these periods will be shipped on the next working day.
International orders vary are between 3-5 working days for europe. America and rest of the world is 7-14 working days.
Do you accept returns on unwanted items? - (Customer pays shipping)
Yes we accept returns on unwanted items within 30 days of you receiving your order. This date is confirmed by the tracking number. More information about how below.
A simple no fuss process.
1. Contact us at firstname.lastname@example.org explaining you would like to return the item/s and a small reason.
2. Please leave a note inside the parcel with your name and order number so we know who to refund.
3. Make sure The product are in the original packaging it arrived in. The parcel is packaged securely, we are not responsible for any damage. If high value products - we recommend using a tracked service.
4. Then, you are required to pay for your own shipping costs
return the parcels to
FAO: Beard and Bones Returns,
Unit 6, 2a Beech Avenue, Plymouth, Pl4 0QQ
5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We are not liable for any items lost /damaged in transit. If they are become damaged/lost within transit, we will NOT issue a refund, you will have claim off the courier for compensation.
We do not accept returns from international orders.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We Do not offer exchanges. We only replace items if they are defective or damaged. If you can provide us proof that your item is damaged, we will send out the replacement.
Send us an email at firstname.lastname@example.org
Do you offer exchanges/swaps?
We do not offer exchanges or swaps. You will have to return unwanted item, unused and in its original packaging. We will refund you for this item. Then you will have to purchase the item you want.
If your order has arrived damaged, send us an email at email@example.com with your order number and images of the damage.
We will either offer a replacement for the damaged items or Refund for item/s which are damaged. If the items is damaged, the value is for the individual item, not the whole deal.
Due to global pandemic, the orders are taking a little longer than expected. Please be patient, if you do believe your items are lost. We have put together a list of scenarios and
Lost item: 1.
1. Your order has not arrived after stating its been delivered on tracking?
1a. Please, check if any of your household have taken your parcel in.
1B. Please check with your neighbours to see if they have it.
1C. Please check any "safe spaces" to see if its there.
1D. if you have checked all of 1A to 1C and still not got your order. Please contact us with your order # and we will chase this issue up with Royal Mail.
Lost item: 2?
1.A You ordered and its not arrived within the shipping date from checkout.
Not to worry, due to high demand and reduce staff. It is taking longer to receive orders.
Royal Mail states that the item is only considered lost after 10 working days AFTER its expected delivery date.
A working day is only Monday - Saturday. Sunday is not considered working day.
No, we do not offer free returns, you are to pay for your own shipping costs if you want to return an item. This must be in its original packaging and unused due to hygiene reasons. If your order is lost in transit, we are not responsible.
if you are unhappy with your items and want to return them. Please contact us and we will send you our returns address. You will have to pay for shipping to return the item. If the item is lost is transit, we are not responsible for this.
We are unable accept returns if they are not in original packaging and have been used due to hygiene reasons. We will inspect your item on arrival before issuing refund. If we found they have been used/damaged in transit. We will contact you to notify you will not get a refund.
Will I get a full refund?
You will get a full refund of your order except shipping costs.
Our policy is in line with UK Law. This states to accept returns within 14 days. We accept returns up to 30 Days of you receiving your order with the date confirmed by delivery confirmation on tracking information,
Under the Consumer Rights Act 2015: We will replace any faulty, broken products. We will send out an identical item or we will offer a partial/full refund.
We will be required to see photo evidence of this fault/damage. Please provide this evidence when contact us via email.
There are certain situations where only partial refunds and keep the items are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Beard and Bones Returns: Unit 6, 2a Beech Avenue, Plymouth, PL4 0QQ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.