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Shipping and Delivery information
All orders after 12:00pm Friday 18th December will be started to be dispatched on 4th January. When we back open.
This should include all the relevant information and questions you have about Shipping. If this does not answer your question, email us at firstname.lastname@example.org or the contact page here
What are your typical shipping times?
We ship orders Monday - Friday, we will often dispatch orders same day if ordered before 12pm. If not we will dispatch next working day. You will be notified via email when your order is fulfilled. We use Royal Mail as our chosen courier.
What if I need to change my shipping address on the order?
If you have made a mistake on the order form by putting in the wrong address, contact us immediately, so we can send the item to right address. If the order has been shipped, there is nothing we can do. It will be returned to us. You will be required to pay £3.50. If you do not pay this, we will cancel your order. Your money will be refunded.
We have given estimate dates of when to expect your order from dispatch, not from order date.
UK Shipping prices:
Non Tracked £1.50 – (letter box sized items)
These include single balms and butters up to 30ml / other accessories.
Tracked 48 - 3-5 working days –£4.00 – for Orders under £5.99.
Tracked 48 - £3.00– for Orders value from £6 to 19.99
Tracked 48 - FREE for orders value £20+
Tracked 24 - £5.00 - for orders up to £19.99
Tracked 24 - £3.00 - for orders value from £20.00 – 29.99
Tracked 24 - FREE - for orders value over £30
Europe Shipping prices:
Europe Tracked and Signed- 3-7 working days - £11.50.
US/ Canada prices:
USA/Canada- Tracked and Signed - 7-14 working Days - £18.00
We do not work on weekends or bank holidays. All orders during these periods will be shipped on the next working day.
International orders vary are between 3-5 working days for europe. America and rest of the world is 7-14 working days.
Do you ship globally?