FAQ
FREQUENTLY ASKED QUESTIONS
General Questions
Beard and Bones products stand out because of their premium natural ingredients and iconic matte black skull bottle design. The packaging is not only eye-catching but also fully recyclable. Our products are carefully formulated to provide nourishment, hydration, and styling benefits for all beard types while maintaining a bold, gothic aesthetic.
Yes, all Beard and Bones products are cruelty-free, and most of them are vegan. However, our Beard Balm and Beard Butter contain beeswax, so they are not classified as vegan. We ensure that our ingredients are ethically sourced and tested without harming animals.
Choosing the right product depends on your needs:
- If your beard feels dry or itchy, try our 60ml Beard Oil for hydration and nourishment.
- For styling and hold, our 50ml Beard Balm is ideal.
- If you're new to beard care or unsure about a scent, our Beard Oil Sample Kit lets you try six of our signature scents.
- For cleansing, our 200ml Beard Shampoo provides gentle cleaning and nourishment.
Absolutely! While our products are designed for beards, they can also be used as nourishing oils or balms for hair and skin. Many women love using our products for their luxurious scents and hydrating properties.
Some of our bestsellers include:
- The 60ml Beard Oil (Billion scent) for its hydration and iconic design.
- The Beard Oil Sample Kit, a customer favourite for exploring our scents.
- The 50ml Beard Balm for those who want a well-styled, manageable beard.
Yes, all our products are formulated with gentle, natural ingredients that are safe for sensitive skin. Our 60ml Beard Oil and 50ml Beard Balm use a nut-free formula to cater to those with nut allergies.
- Beard Oil: Daily for optimal hydration and nourishment.
- Beard Balm: As needed for styling and control.
- Beard Shampoo: 2–3 times a week or daily if you have a longer beard.
- Beard Butter: Daily or when your beard feels dry and brittle.
Beard and Bones combines high-quality ingredients, luxurious packaging, and a unique gothic aesthetic that sets us apart. With over 10,000 happy customers and glowing reviews, our products deliver proven results, offering a perfect blend of performance and style.
Product Information
60ml Beard Oil
Our 60ml Beard Oil features a nut-free formula designed for hydration, nourishment, and styling. It contains:
- Jojoba Oil: Hydrates and softens the beard.
- Meadowfoam Seed Oil: Locks in moisture for long-lasting softness.
- Squalane: Provides lightweight hydration without greasiness.
- Coco-Caprylate: Improves hair texture and adds shine.
- Sea Buckthorn Oil: Packed with vitamins to promote healthy growth.
- Castor Oil: Thickens and strengthens beard hairs.
- Buriti Oil: Rich in antioxidants for added protection.
- Hydration: Deeply moisturises your beard, preventing dryness and itchiness.
- Nourishment: Promotes healthier and fuller beard growth.
- Styling: Adds a polished look and subtle shine.
- Sensitivity-Friendly: Nut-free formula suitable for all skin types.
- Billion: Sophisticated with citrus, mint, and leather notes.
- Invictors: Fresh and invigorating with grapefruit and jasmine.
- Kreed: A customer favourite with pineapple, vanilla, and musk.
- Savage: Rugged and earthy with bergamot and patchouli.
- Tobacco & Vanilla: Sweet tobacco and warm vanilla.
- Woodland Elixir: A fresh, forest-inspired scent.
- The Boss: Woody and spicy with apple, cinnamon, and vanilla.
- Wash and towel-dry your beard.
- Dispense 3–5 drops (adjust for beard length) into your palm.
- Rub your hands together to warm the oil.
- Massage evenly into your beard, ensuring coverage from roots to tips.
- Comb through for a groomed finish.
A 60ml bottle typically lasts 3–4 months with daily use. If used sparingly, it can last even longer, making it a cost-effective choice.
Beard Oil Sample Kit (10ml x 6)
The Beard Oil Sample Kit includes six 10ml bottles of our most popular scents:
- Billion
- Invictors
- Kreed
- Savage
- The Boss
- Woodland Elixir
- Discover Your Scent: Try all six scents before committing to a full-size bottle.
- Portability: The 10ml size is perfect for travel or on-the-go grooming.
- Hydration: Each bottle delivers the same premium nourishment as our full-size oils.
- Luxurious Packaging: Comes in a magnetic luxury box with foam inserts.
50ml Beard Balm
Beard Balm provides:
- Styling: Medium hold to shape and style your beard.
- Hydration: Moisturises and prevents dryness.
- Nourishment: Enriched with natural oils and butters for softness and health.
- Nut-Free: Safe for those with nut allergies.
- Strengthening: Includes peptides and keratin for stronger beard hairs.
- Softening: Deep hydration and smoothness without greasiness.
- Beard Balm: Adds hold and styling, ideal for shaping and control.
- Beard Oil: Focuses on hydration and nourishment for softness and shine.
Many customers use oil first for moisture, then balm for styling.
50ml Beard Butter
Beard Butter is a lightweight, creamy conditioner focusing on deep hydration and softness without adding hold. Perfect for daily conditioning.
Kreed and Savage. Both provide deep conditioning with our signature scents.
200ml Beard Shampoo
Beard Shampoo gently cleanses the beard, removing dirt and excess oils while hydrating and preserving natural moisture. It leaves your beard fresh, soft, and manageable.
Use 2–3 times a week, or daily for longer beards. Its gentle formula won't dry out your skin.
Yes, it's free from sulfates, parabens, and harsh chemicals, making it suitable for sensitive skin.
Ingredients & Benefits
- Hydration: Soft, itch-free beard.
- Nourishment: Healthier growth and reduced brittleness.
- Styling: Polished look with subtle shine or hold.
- Sensitivity-Friendly: Gentle on sensitive skin, nut-free options available.
- Luxurious Experience: Premium scents, bold gothic designs.
- Jojoba Oil: Mimics sebum, hydrates and softens.
- Meadowfoam Seed Oil: Locks in moisture for long-lasting softness.
- Squalane: Lightweight hydration without greasiness.
- Castor Oil: Promotes thicker growth.
- Sea Buckthorn Oil: Antioxidant-rich nourishment.
- Shea Butter: Deep conditioning, prevents dryness.
- Aloe Vera: Soothes skin, reduces irritation.
- Glycerin: Locks in moisture.
All products are cruelty-free. Most are vegan-friendly except those containing beeswax (Beard Balm & Butter).
To ensure inclusivity and accessibility for those with nut allergies without compromising on quality and results.
Yes, all packaging is recyclable. Separate components and ensure containers are clean before recycling.
Payments & Refunds
We accept Visa, Mastercard, American Express, PayPal, Klarna, Google Pay, and Apple Pay.
Contact help@beardandbones.co.uk within 30 days of purchase. Provide your order number and reason. Return the product if needed. Refunds process within 5 business days after inspection.
Yes, if not dispatched. Contact help@beardandbones.co.uk ASAP. If shipped, you can initiate a return after receiving it.
Damaged: Email photos to help@beardandbones.co.uk for a replacement or refund.
Incorrect: We'll send the correct item and a prepaid return label for the incorrect one.
We offer a 30-day satisfaction guarantee on all products. If you're not completely satisfied, contact us for a refund or exchange.
Shipping & Delivery
We ship worldwide — UK, US, Europe (Western, Scandinavia, Southern, Eastern), Australia, New Zealand, and Rest of World.
- UK: £4.50 via Royal Mail Tracked (2–4 working days). Free over £40.
- US: $8 USD via Royal Mail Tracked (7–14 working days). Free over $50 USD.
- Western Europe: £6 / €7.20 (5–7 days)
- Scandinavia: £6.50 / €7.80 (5–7 days)
- Southern Europe: £6.50 / €7.80 (5–7 days)
- Eastern Europe: £7 / €8.40 (5–10 days)
- Australia/NZ: £9 / ~$17 AUD (7–14 days)
- Rest of World: £10 / ~$12 USD (7–14 days)
Orders placed before 2:00 PM (Mon–Fri) are dispatched same day. After 2 PM or on weekends, next working day. We dispatch Monday to Friday, excluding bank holidays.
We'll email a tracking number after dispatch. Use it on Royal Mail's website to track your package. Please allow up to 24 hours for tracking to update.
- UK: Free on orders over £40.
- US: Free on orders over $50 USD.
- International: Standard rates apply.
Check tracking for updates. Allow extra time during peak periods. If delay exceeds 5 days (UK) or 10 days (international), contact us at help@beardandbones.co.uk.
We'll resend or refund if confirmed lost by the courier (allow 7–10 working days for confirmation).
International orders may be subject to import taxes or customs duties. These fees are the responsibility of the recipient and are not included in the product price or shipping cost.
If an order is returned to our warehouse as undelivered, a £1.50 processing fee will be deducted from your refund along with the original shipping cost.