Do you accept returns?

Yes we accept returns within 14 days of you recieving your order. This date is confirmed by the tracking number. See more indepth policy below. 

Christmas refunds?

Orders from 1st November will have an extended returns window. We have extended our returns till Monday 11th January. As we are closed over Christmas and will only be back on the 4th January.

Damaged/Lost items?

If your order has arrived damaged, send us an email at info@beardandbones.co.uk with your order number and images of the damage. We will either offer a refund or a full replacement. 

Lost item: 1.

1. Your order has not arrived after stating its been delivered on tracking?

1a. Please, check if any of your household have taken your parcel in. 

1B. Please check with your neighbours to see if they have it. 

1C. Please check any "safe spaces" to see if its there.

1D. if you have checked all of 1A to 1C and still not got your order. Please contact us with your order # and we will chase this issue up with Royal Mail. 

Lost item: 2?

1.A You ordered and its not arrived within the shipping date from checkout. 

Not to worry, due to high demand and reduce staff. It is taking longer to recieve orders. Please contact us after 10 days. As it may be lost, We will look into it for you. 

Free returns?

No, we do not offer free returns, you are to pay for your own shipping costs if you want to return an item. This must be in its original packaging and unused due to hygene reasons. If your order is lost in transit, we are not responsible.

Christmas refunds?

Orders from 1st November will have an extended returns window. We have extended our returns till Monday 11th January. As we are closed over Christmas and will only be back on the 4th January. 

if you are unhappy with your items and want to return them. Please contact us and we will send you our returns address. You will have to pay for shipping to return the item. If the item is lost is transit, we are not responsible for this. 

We are unable accept returns if they are not in original packaging and have been used due to hygiene reasons. We will inspect your item on arrival before issuing refund. If we found they have been used/damaged in transit. We will contact you to notify you will not get a refund. 

Will I get a full refund? 

You will get a full refund of your order except shipping costs. 

Do you offer exchanges/swaps?

We do not offer exchanges. You will have to return anythis item, unused and in its original packaging. We will refund you for this item. 

Our policy is in line with UK Law. We accept returns within 14 days of you receiving the item. This date will be delivery confirmation from our courier. Any date past this date, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original product packaging. This will be inspected on return to address. If this has been used or returned in different, we have the right to refuse refund. 

Under the Consumer Rights Act 2015: We will replace any faulty, broken products. We will send out an identical item or we will offer a partial/full refund.

We will be required to see photo evidence of this fault/damage. Please provide this evidence when contact us via email. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at beardandbonesuk@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at beardandbonesuk@gmail.com and send your item to: Beard and Bones UK limited, 256 Old Laira Road, Plymouth, PL3 6AF, United Kingdom. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Beard and Bones UK limited, 256 Old Laira Road, Plymouth, PL3 6AF, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

 

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