FAQ - 9th december

Beard and Bones FAQ - As of 9th December

FAQ

General Questions Product Information Ingredients & Benefits Payments & Refunds Shipping & Delivery

General Questions

Beard and Bones products stand out because of their premium natural ingredients and iconic matte black skull bottle design. The packaging is not only eye-catching but also fully recyclable. Our products are carefully formulated to provide nourishment, hydration, and styling benefits for all beard types while maintaining a bold, gothic aesthetic.

Yes, all Beard and Bones products are cruelty-free, and most of them are vegan. However, our Beard Balm contains beeswax, so it is not classified as vegan. We ensure that our ingredients are ethically sourced and tested without harming animals.

Choosing the right product depends on your needs:
• If your beard feels dry or itchy, try our 60ml Beard Oil for hydration and nourishment.
• For styling and hold, our 50ml Beard Balm is ideal.
• If you're new to beard care or unsure about a scent, our Beard Oil Sample Kit lets you try six of our signature scents.
• For cleansing, our 200ml Beard Shampoo provides gentle cleaning and nourishment.

Absolutely! While our products are designed for beards, they can also be used as nourishing oils or balms for hair and skin. Many women love using our products for their luxurious scents and hydrating properties.

Some of our bestsellers include:
• The 60ml Beard Oil (Billion scent) for its hydration and iconic design.
• The Beard Oil Sample Kit, a customer favorite for exploring our scents.
• The 50ml Beard Balm for those who want a well-styled, manageable beard.

Yes, all our products are formulated with gentle, natural ingredients that are safe for sensitive skin. In 2025, we’re introducing a nut-free formula for our 60ml Beard Oil and 50ml Beard Balm to cater to those with nut allergies.

• Beard Oil: Daily for optimal hydration and nourishment.
• Beard Balm: As needed for styling and control.
• Beard Shampoo: 2–3 times a week or daily if you have a longer beard.
• Beard Butter: Daily or when your beard feels dry and brittle.

Beard and Bones combines high-quality ingredients, luxurious packaging, and a unique gothic aesthetic that sets us apart. With over 10,000 happy customers and glowing reviews, our products deliver proven results, offering a perfect blend of performance and style.

Product Information

60ml Beard Oil

Our 2025 60ml Beard Oil features a nut-free formula designed for hydration, nourishment, and styling. It contains:
• Jojoba Oil: Hydrates and softens the beard.
• Meadowfoam Seed Oil: Locks in moisture for long-lasting softness.
• Squalane: Provides lightweight hydration without greasiness.
• Coco-Caprylate: Improves hair texture and adds shine.
• Sea Buckthorn Oil: Packed with vitamins to promote healthy growth.
• Castor Oil: Thickens and strengthens beard hairs.
• Buriti Oil: Rich in antioxidants for added protection.

• Hydration: Deeply moisturizes your beard, preventing dryness and itchiness.
• Nourishment: Promotes healthier and fuller beard growth.
• Styling: Adds a polished look and subtle shine.
• Sensitivity-Friendly: Nut-free formula suitable for all skin types, including sensitive skin.

• Billion: Sophisticated with citrus, mint, and leather notes.
• Invictors: Fresh and invigorating with grapefruit and jasmine.
• Kreed: A customer favorite with pineapple, vanilla, and musk.
• Savage: Rugged and earthy with bergamot and patchouli.
• Tobacco & Vanilla: Sweet tobacco and warm vanilla.
• Woodland Elixir: A fresh, forest-inspired scent.
• The Boss: Woody and spicy with apple, cinnamon, and vanilla.

• Wash and towel-dry your beard.
• Dispense 3–5 drops (adjust for beard length) into your palm.
• Rub your hands together to warm the oil.
• Massage evenly into your beard, ensuring coverage from roots to tips.
• Comb through for a groomed finish.

A 60ml bottle typically lasts 3–4 months with daily use. If used sparingly, it can last even longer, making it a cost-effective choice.

• Exclusive matte black skull bottle design for a bold, gothic look.
• A well-balanced formula that provides hydration without feeling greasy.
• Nut-free and vegan-friendly (except for some scents with non-vegan fragrances).

While beard oil primarily hydrates and softens your beard, ingredients like Castor Oil and Sea Buckthorn Oil can promote healthier hair growth over time.

Yes, the glass skull bottle and pipette can be recycled. We recommend separating the pipette components (rubber and glass) for proper recycling.

Beard Oil Sample Kit (10ml x 6)

The Beard Oil Sample Kit includes six 10ml bottles of our most popular scents:
• Billion
• Invictors
• Kreed
• Savage
• The Boss
• Woodland Elixir

• Discover Your Scent: Try all six scents before committing to a full-size bottle.
• Portability: The 10ml size is perfect for travel or on-the-go grooming.
• Hydration: Each bottle delivers the same premium nourishment as our full-size oils.
• Luxurious Packaging: Comes in a magnetic luxury box with foam inserts.

• Open the bottle using the pipette.
• Dispense 2–4 drops (adjust for beard length) into your palm.
• Rub hands together to warm the oil.
• Massage evenly into your beard, ensuring full coverage.
• Comb through for a well-groomed finish.

Each 10ml bottle provides approximately 15–20 uses, depending on your beard’s length and thickness.

Yes, the compact size and durable packaging make it ideal for travel. The bottles comply with airline liquid restrictions.

Absolutely! The sample kit’s luxurious packaging and variety of scents make it a popular gift choice for both new and seasoned beard enthusiasts.

Yes, the sample kit uses the same high-quality formula as our full-size Beard Oils:
• Jojoba Oil
• Sweet Almond Oil
• Avocado Oil
• Castor Oil
• Fragrance Oils

• The magnetic luxury box can be reused or recycled.
• The foam inserts can be repurposed.
• The 10ml glass bottles are recyclable—separate the pipette components before recycling.

• The chance to explore a variety of scents in one purchase.
• A practical yet luxurious option for elevating your grooming routine.
• High-quality oils packaged in an elegant box, making it an unforgettable gift.

50ml Beard Balm

Beard Balm provides:
• Styling: Medium hold to shape and style your beard.
• Hydration: Moisturizes and prevents dryness.
• Nourishment: Enriched with natural oils and butters for softness and health.

• V2 Formula (up to 2024): Shea Butter, Beeswax, Jojoba Oil, Sweet Almond Oil, Fragrance Oils.
• V3 Formula (2025 Nut-Free): Cera Alba (Beeswax), Oryza Sativa Bran Wax, Shea Butter, Grape Seed Oil, Caprylic/Capric Triglyceride, Cetyl Alcohol, Cellulose Gum, Panthenol, Hydrolyzed Keratin, d-Biotin, Copper Tripeptide-1, Myristoyl Pentapeptide-17, Fragrance Oil.

• Nut-Free: Safe for those with nut allergies.
• Strengthening: Includes peptides and keratin for stronger beard hairs.
• Softening: Deep hydration and smoothness without greasiness.

Billion, Invictors, Kreed, Savage, Tobacco & Vanilla, The Boss, Woodland Elixir

• Scoop out a small amount.
• Rub between palms until melted.
• Apply evenly to beard from roots to tips.
• Style with a beard comb or brush.

• Beard Balm: Adds hold and styling, ideal for shaping and control.
• Beard Oil: Focuses on hydration and nourishment for softness and shine.

Use daily or as needed, especially helpful for taming unruly or longer beards.

A 50ml jar lasts 1–2 months with regular use, as a small amount goes a long way.

Yes, both formulas are gentle. The 2025 nut-free formula is especially suitable for those with nut allergies.

No, it contains beeswax, which is not vegan. However, it is cruelty-free.

Yes, the matte black jar is recyclable. We recommend removing labels before recycling.

• Multi-Functional: Styling, hydration, and nourishment in one product.
• Luxurious Scents: Matches Beard & Bones scents for a cohesive routine.
• Premium Packaging: Sleek matte black jar for a bold look.

50ml Beard Butter

Beard Butter is a lightweight, creamy conditioner focusing on deep hydration and softness without adding hold.

Shea Butter, Cocoa Butter, Caprylic/Capric Triglyceride, Meadowfoam Seed Oil, Jojoba Seed Oil, Cera Alba (Beeswax), Cetyl Alcohol, Tocopherol (Vitamin E).

• Deep Conditioning: Hydrates and softens.
• Non-Greasy: Absorbs quickly.
• Softening: Tames dry, brittle beard hairs.
• Nut-Free (2025 formula): Suitable for those with allergies.

Kreed, Savage

• Scoop a small amount and rub between hands.
• Apply evenly from root to tip.
• Comb or brush through.
• Use daily or whenever your beard feels dry.

• Beard Butter: Lightweight, focuses on hydration and softness, no hold.
• Beard Balm: Thicker, offers styling and hold.

Use daily for optimal hydration and softness, especially helpful for dry or brittle beards.

1–2 months with daily use, as a small amount is sufficient.

Yes, it’s formulated with gentle, natural ingredients and is nut-free in 2025.

No, it contains beeswax. However, it is cruelty-free.

Yes, the matte black plastic jar is recyclable. Please clean it before recycling.

• Luxurious Hydration: Ideal for ultimate softness.
• Travel-Friendly: Compact jar.
• Perfect for Dry Beards: Targets dryness for a polished, healthy look.

200ml Beard Shampoo

Beard Shampoo gently cleanses the beard, removing dirt and excess oils while hydrating and preserving natural moisture. It leaves your beard fresh, soft, and manageable.

Aqua, Aloe Vera, Glycerin, Decyl Glucoside, Coco-Glucoside, Panthenol, Hydrolyzed Wheat Protein, Sea Buckthorn Oil, Jojoba Oil, Fragrance.

• Gentle Cleansing: Removes dirt without drying.
• Hydration: Retains moisture for softness.
• Strengthening: Fortifies beard hairs.
• Nourishment: Infused with vitamins and oils for deep conditioning.

• Wet your beard.
• Apply a small amount of shampoo.
• Lather and massage gently.
• Rinse thoroughly.
• Follow with Beard Oil or Balm.

Use 2–3 times a week, or daily for longer beards. Its gentle formula won’t dry out your skin.

2–3 months with regular use, depending on beard length and frequency.

Yes, it’s free from sulfates, parabens, and harsh chemicals, making it suitable for sensitive skin.

Yes, Aloe Vera and Glycerin help moisturize the skin, reducing dryness and dandruff.

Absolutely, it’s formulated to be gentle and soothing for all skin types.

It has a subtle, masculine fragrance designed to complement other Beard and Bones products.

Yes, the matte black bottle and flip cap are recyclable. Rinse before recycling.

• Tailored for beards.
• Skin-friendly and hydrating.
• Luxurious scent and premium ingredients.

Ingredients & Benefits

• Hydration: Soft, itch-free beard.
• Nourishment: Healthier growth and reduced brittleness.
• Styling: Polished look with subtle shine or hold.
• Sensitivity-Friendly: Gentle on sensitive skin, nut-free options from 2025.
• Luxurious Experience: Premium scents, bold gothic designs.

• Jojoba Oil: Mimics sebum, hydrates and softens.
• Sweet Almond Oil: Deep nourishment and shine (not in nut-free).
• Avocado Oil: Strengthens and moisturizes.
• Castor Oil: Promotes thicker growth.
• Sea Buckthorn Oil: Antioxidant-rich nourishment.
• Shea Butter: Deep conditioning, prevents dryness.
• Aloe Vera: Soothes skin, reduces irritation.
• Glycerin: Locks in moisture.

Yes, our gentle, natural formulas suit sensitive skin. Nut-free formulas launch in 2025 for those with allergies.

Some products may contain Sweet Almond Oil (pre-2025). Check ingredient lists and be aware of fragrance sensitivities.

All products are cruelty-free. Most are vegan-friendly except those containing beeswax (Beard Balm & Butter).

To ensure inclusivity and accessibility for those with nut allergies without compromising on quality and results.

No, we prioritize natural, high-quality ingredients. We use fragrance oils that are skin-safe.

• Premium Quality: Carefully sourced.
• Balanced Formulations: Lightweight, non-greasy.
• Luxurious Scents: Inspired by high-end aftershaves.

Yes, all packaging is recyclable. Separate components and ensure containers are clean before recycling.

• Improved Beard Health: Stronger, softer, breakage-free.
• Enhanced Style: Well-maintained, polished look.
• Skin Support: Hydrated skin beneath the beard, less irritation.

Payments & Refunds

We accept Visa, Mastercard, American Express, PayPal, Klarna, Google Pay, and Apple Pay.

No, only one discount code per order. You can combine a discount code with free shipping if applicable.

Contact help@beardandbones.co.uk within 30 days of purchase. Provide your order number and reason. Return the product if needed. Refunds process within 5 business days after inspection.

Yes, if not dispatched. Contact help@beardandbones.co.uk ASAP. If shipped, you can initiate a return after receiving it.

Yes, within 30 days. Contact support, return the original unused item, and we’ll ship the replacement once received.

Damaged: Email photos to help@beardandbones.co.uk for a replacement or refund.
Incorrect: We’ll send the correct item and a prepaid return label for the incorrect one.

Refunds process within 5 business days after we receive the return. Your bank may add 3–5 days for the refund to appear.

UK returns are free if damaged/incorrect. Change-of-mind returns require customer-paid shipping. Undelivered orders due to address issues incur a £1.50 fee.

Yes, but change-of-mind returns require the customer to cover return shipping costs.

Check card details, contact your bank, try another payment method, or contact our support if the issue persists.

Shipping fees are non-refundable unless the order arrives damaged, incorrect, or defective.

Contact support immediately. We will verify and issue a refund for any duplicate charges.

Klarna lets you receive your order and pay within 30 days, interest-free.

Contact us first. We’ll work to resolve issues promptly before you escalate to your bank.

Yes, if you prefer, we can issue store credit instead of a refund.

Shipping & Delivery

We ship worldwide. Delivery times and costs vary by region.

• UK: £4 (free over £25 until 31 Dec 2024, £40 from Jan 2025)
• US: £8 (~$10 USD)
• Western Europe: £6 (~€7.20)
• Southern/Eastern Europe: £6.50–£7 (~€7.80–€8.40)
• Australia/NZ: £9 (~$12 AUD)
• Rest of World: £10 (~$12 USD/€12)

Orders before 2 PM (Mon–Fri) ship same day. After 2 PM or weekends, next working day. No dispatch on bank holidays.

• UK: 2–4 working days.
• US: 7–14 working days.
• Europe: 5–10 working days.
• Australia/NZ: 7–14 working days.
• Rest of World: Varies by location.

We’ll email a tracking number after dispatch. Use it on the courier’s website to track your package.

UK orders: Free shipping over £25 (until Dec 31, 2024) and over £40 from Jan 2025. No free international shipping currently.

Check tracking for updates. Allow extra time during peak periods. If delay exceeds 5 days (UK) or 10 days (int’l), contact us.

We’ll resend or refund if confirmed lost by the courier (allow 7–10 working days for confirmation).

Check with neighbors or household. Look for a delivery note. If still not found, contact us within 7 days.

Contact us immediately. We’ll send the correct item and arrange a return for the incorrect one.

Undelivered orders returned due to an incorrect address incur a £1.50 fee. Refunds exclude original shipping and the fee.

Contact help@beardandbones.co.uk for a list of restricted locations.

Import taxes/duties may apply, paid by the recipient. Check with local customs for more info.

UK: Royal Mail Tracked.
International: Royal Mail or local partners.

If not dispatched, contact help@beardandbones.co.uk. If dispatched, we can’t change the address.

Email photos to help@beardandbones.co.uk. We’ll replace or refund.

Currently, we offer standard shipping only. We’re exploring expedited options for the future.

Any questions not answered - Email us help@beardandbones.co.uk